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Love Your Phone? Just Add Aio.

BRING IT

Bringing your unlocked phone to the Aio network is easy. First we need to learn about your phone, then you can pick a plan and order the right Aio SIM card.

AIO SIM.............................................$

Bridge Pay

While you're in Bridge Pay, you can't make changes to your account until you pay your balance.

Pay Now

Pending Activation

You have a pending new line of service. Until you activate, you can't complete the following tasks:

  • Add a Line
  • Upgrade Device
  • Get a New SIM Card
  • Change Plans
  • Add/Change Features

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Account Suspended

Your account is suspended. Pay now to reactivate your service. You can't make changes to your account until you make a payment.

Pay Now

SIM Card Selection

A SIM card is a removable smart card that connects your wireless device to the Aio network.

Determining Your SIM Card Size:

1. Remove the back cover and battery.

2. Find Your SIM card.

3. Choose the SIM card below that matches.

Can't find the SIM card behind the back cover or battery? Check the user manual that came with your phone for info. Some phones that don't have a removable battery use a slide-out tray on the top or side that holds the SIM card. You need the SIM tray tool that came in the box (or a small paper clip) to open it.

Three Types of SIM Cards:

  Mini-SIM Micro-SIM Nano-SIM
How It Looks
Length (mm) 25 15 12
Width (mm) 15 12 9
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Unlocked Wireless Devices

What is an "unlocked" wireless phone?

GSM phones use a SIM card to talk to the wireless network. When you buy a device from a wireless company, it's usually "SIM locked." This means the phone will not work on another wireless providers' network until you get a SIM unlock code from the original wireless company where the device was purchased. Some phones are sold unlocked.

How do I know if my device is unlocked?

Try borrowing a SIM card from a friend or family member who uses a different wireless company than the one the phone was purchased from. For example, if your phone came from T-Mobile, find a friend with an AT&T SIM and see if it works.

If you put that SIM card in your phone and you are able to make and receive calls, your phone should be unlocked. If you can't make or receive a call - or you get some sort of error message - then your phone is probably locked.

What can I do to get it unlocked?

If your phone is locked, check with the original wireless company where the device was purchased to get the unlock code. Different wireless companies have different policies/requirements for when and how they'll provide a SIM unlock code. Aio can't guarantee that your phone is unlocked just because it works with another wireless company's SIM card.

What if I don't see an IMEI number?

If you dial *#06# and don't see an IMEI number then that means your device is not compatible with the Aio Network. You can still shop for an Aio device.

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What is an IMEI number?

The International Mobile Station Equipment Identity (IMEI) is a number, usually unique, to identify phones that can be used on the GSM network.

The IMEI is only used for identifying the device and has no permanent or semi-permanent relation to the customer using the device.

Everything Great About Aio

Why choose Aio? You deserve reliable nationwide coverage with simple plans and straightforward pricing - oh, and no annual contracts. We keep wireless simple and give it to you straight. The price you see is the price you pay. All of our monthly plans and features include all taxes and fees.

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Compatible Tablet

It looks like your tablet is compatible with our network. If you'd like to bring a tablet to Aio, you can activate it on one of our smartphone plans (Aio Smart or Aio Pro recommended), but you won't have access to voice calls or messaging.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and your device may not perform optimally on our network.

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Unlimited Talk & Messaging

Get unlimited voice minutes with all the calling features you expect - voicemail, call waiting/forwarding, and 3-way calling. Plus, unlimited text, picture and video messages. Visual voicemail is available on most iPhone, Android, and Windows Phone smartphones. Voice service is generally available where Aio offers 4G, 3G and 2G data coverage.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and we can't guarantee your device will perform optimally on our network.

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Up to 2G Data Speeds

It looks like your phone is only compatible with our 2G network. While advanced mobile services like video and music clips, picture and video messaging, Internet access, and email are possible at 2G speeds, they will be slower than when accessed over 3G, 4G, or 4G LTE. While we welcome your 2G compatible device, we suggest you check out our great selection of new 3G, 4G, and 4G LTE devices for the best experience.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and your device may not perform optimally on our network.

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Up to 3G Data Speeds

It looks like your phone is compatible with our 3G service. Typically, 3G download speeds range from approximately 700 Kbps up to 1.7 Mbps. You can watch videos, access the mobile internet, send and receive emails, and transfer files. 3G Mobile Broadband coverage is available in most metropolitan areas and requires a 3G-capable device.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and your device may not perform optimally on our network.

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Up to 4G Data Speeds

It looks like your phone is compatible with our 4G service. Aio's network currently offers 4G download speeds up to a maximum of 4 Mbps where 4G HSPA+ (with enhanced backhaul) service is available. You can watch videos, access the mobile internet, send and receive emails, and transfer files. You'll need a compatible HSPA+ device to get 4G HSPA+ service.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and your device may not perform optimally on our network.

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Up to 4G LTE Data Speeds

It looks like your phone is compatible with our 4G LTE service (where available). Aio's network currently offers 4G LTE service with download speeds up to 8 Mbps, you can watch videos, access the mobile internet, send and receive emails, and transfer large files.

*This information is a guide. Due to device and/or network limitations, device features and functionality may be limited and your device may not perform optimally on our network.

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Bring Your Own Cell Phone | Unlocked Cell Phones and Cell Phone Plans | Aio Wireless
Bring Your Own Cell Phone | Unlocked Cell Phones and Cell Phone Plans | Aio Wireless