Unlimited Plans: Unreasonable Use Policy

Unlimited Plans:  Unreasonable Use

Our monthly feature phone and smart phone rate plans offer unlimited domestic voice, messaging and data ("Plans").  Unlimited use, however, does not mean unreasonable use and because our wireless network is a shared resource  which is managed for the benefit of all of customers so that they can enjoy a consistent, high-quality wireless experience  certain activities and uses of the network can negatively impact the use and enjoyment of the network by others. Therefore, certain activities and uses of our network are reasonable and permitted while others are unreasonable and prohibited.  By using Aio's wireless voice, messaging and data services with an Unlimited Plan you agree that "unlimited" does not mean that you can use our services in any way that you choose or for any prohibited activities, and that if you use your Unlimited Plan in any way that is prohibited, Aio can limit, restrict, suspend or terminate your account.


Voice services are provided for live dialog between two individuals.  Prohibited uses include, but are not limited to, commercial uses (such as telemarketing and marketing research), reselling service, monitoring services (for example baby monitoring and alarm monitoring), uses that maintain open lines of communication for extended periods of time, multi-party calling (separate calls initiated by you but not bridged together), data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which dont consist of uninterrupted live dialog between two individuals. We may terminate your service if we determine that you are using voice services for other than live dialog between two individuals.


You are prohibited from using our messaging services (including text, picture and video) to send messages that contain advertising or a commercial solicitation to any person or entity without their consent.  You must not use our messaging service to send messages that: (a) are bulk messages; (b) are automatically generated; (c) can disrupt our network; (d) harass or threaten another person; (e) interfere with another customer's use or enjoyment of our services; (f) generate significant or serious customer complaints; (g) that falsify or mask the sender/originator of the message; or (h) violate any law or regulation.  We may deny, disconnect, suspend, modify and/or terminate your messaging service or messaging services with any associated account, or deny, disconnect, suspend, modify and/or terminate the account, without notice, as to anyone using messaging services in any manner that is prohibited.


Aio's wireless data services are intended to be used for the following permitted activities: (a) web browsing; (b) email; (c) intranet access; (d) uploading and downloading applications and content to and from the Internet; and (e) using applications and content without excessively contributing to network congestion.

Aio's wireless data service is not intended to be used in any manner which has any of the following effects and such use is prohibited if it: (a) conflicts with applicable law; (b) hinders other customers' access to the wireless network; (c) compromises network security or capacity; (d) excessively and disproportionately contributes to network congestion; (e) adversely impacts network service levels or legitimate data flows; (f) degrades network performance; (g) causes harm to the network or other customers; (h) is resold either alone or as part of any other good or service; (i) tethers a wireless device to a computing device (such as a computer, Smartphone, eBook or eReader, media player, laptop, or other devices with similar functions) through use of connection kits, applications, devices or accessories (using wired or wireless technology) and you have not subscribed to a specific data plan designed for this purpose; or (j) there is a specific data plan required for a particular use and you have not subscribed to that plan.

The following specific uses of Aio's wireless data service are prohibited:

  • Aio's wireless data services may not be used in any manner that defeats, obstructs or penetrates, or attempts to defeat, obstruct or penetrate the security measures of our wireless network or systems, or another entity's network or systems; that accesses, or attempts to access without authority, the accounts of others; or that adversely affects the ability of other people or systems to use Aio's wireless services or other parties' Internet-based resources. For example, this includes, but is not limited to, malicious software or "malware" that is designed, intentionally or unintentionally, to infiltrate a network or computer system such as spyware, worms, Trojan horses, rootkits, and/or crimeware; "denial of service" attacks against a network host or individual user; and spam or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk e-mail).
  • Aio's wireless data services may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers' access to the network, or degrading network performance by maintaining a sustained and continuous wireless data service connection or active wireless Internet connection. For example, this includes, but is not limited to, server devices or host computer applications such as continuous Web camera posts or broadcasts, automatic data feeds, or automated machine-to-machine connections; "auto-responders," "cancel-bots," or similar automated or manual routines that generate excessive amounts of traffic or that disrupt user groups or email use by others; use of the service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active Internet connections when a connection would otherwise be idle or any "keep alive" functions, unless they adhere to our data retry requirements (as may be modified from time to time).
  • Aio's wireless data services also may not be used with high bandwidth applications, services and content not optimized to work with Aio's wireless data services and, therefore disproportionately and excessively contribute to network congestion. This includes, but is not limited to, redirecting television signals for viewing on computing devices, web broadcasting, and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices, unless they meet our wireless data services optimization requirements.

We may take any and all actions necessary if you use our wireless data services in any manner that is prohibited, including the following actions:

  • Aio may modify the permitted and prohibited activities, and the optimization requirements for your wireless data services;
  • Aio may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the availability of wireless bandwidth and spectrum;
  • Aio may reduce your data throughput speeds at any time or place if your data usage exceeds an applicable usage threshold during any monthly billing cycle;
  • Aio may use reasonable methods to monitor and collect customer usage information to better optimize the operation of the network. Details concerning the information that Aio collects about its customers, and how it uses and protects that information are addressed in the Aio Wireless Privacy Policy www.aiowireless.com/privacy;
  • We may interrupt, suspend, cancel or terminate your wireless data service without advance notice and/or terminate your account.

Unlimited Plans:  Reduced Data Speeds

Our monthly feature phone and smart phone rate plans offer unlimited data with a fixed amount of high speed data access.  Aio will reduce your maximum data download throughput speeds when you exceed the amount of high speed access allotted for your rate Plan.  Aio may further reduce your maximum data download throughput speeds at any time (or take any other action consistent with this Policy) if your data usage is in any way prohibited by our Unreasonable Use Policy.