Aio Passport Terms and Conditions

Aio Passport allows you to place calls and messages to select destinations internationally. It will not allow you to place calls to all destinations. The destinations which are available may change without notice. Unlimited International Long Distance ("ILD") Services provided by Aio only applies to landline calling and messaging, and are intended for your personal use and not for commercial use or for resale. Loaning or renting your handset to third parties for their use is not considered personal use. We will presume certain usage, dialing, or calling patterns indicate that you are not using the ILD service for your personal use and we reserve the right to suspend, terminate or restrict your services with no prior notice. Aio Passport may not be used for monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which don't consist of uninterrupted live dialog between two individuals. If Aio finds that you're using an unlimited voice service offering other than live dialog between two individuals, Aio may, at its option, terminate your Service. If you believe that we are in error, you may contact customer service at 1-855-246-2461 and depending on the circumstances we may reactivate your ILD Service. However, if the usage, dialing or calling patterns indicating non-personal use continues, we reserve the right to suspend, terminate or restrict your services with no prior notice and not allow you to reactivate service.

International minutes of calling to mobile phones is limited to a predetermined amount of minutes.  Aio will attempt to notify subscribers within 30 seconds of the predetermined balance and once the predetermined balance is consumed, the call will be disconnected automatically.

International Text Messages are limited to 160 characters per message and Picture/Video messages are limited to 1 MB (megabyte). Aio does not guarantee delivery of messages. Text, Picture, and Video messages, including downloaded content, not delivered within 3 days will be deleted. Aio reserves the right to change this delivery period as needed without notification. Aio reserves the right to change the Picture/Video message size limit at any time without notification.

Text message notifications may be sent to non-Picture/Video Messaging subscribers if they subscribe to Text Messaging. You agree you will not use our messaging services to send messages that contain advertising or a commercial solicitation to any person or entity without their consent. You will have the burden of proving consent with clear and convincing evidence if a person or entity complains you did not obtain their consent. Consent cannot be evidenced by third party lists you purchased or obtained. You further agree you will not use our messaging service to send messages that: (a) are bulk messages (b) are automatically generated; (c) can disrupt Aio's network; (d) harass or threaten another person (e) interfere with another customer's use or enjoyment of Aio's Services; (f) generate significant or serious customer complaints, (g) that falsify or mask the sender/originator of the message; or (h) violate any law or regulation. Aio reserves the right, but is not obligated, to deny, disconnect, suspend, modify and/or terminate your messaging service or messaging services with any associated account(s), or to deny, disconnect, suspend, modify and/or terminate the account(s), without notice, as to anyone using messaging services in any manner that is prohibited. Our failure to take any action in the event of a violation shall not be construed as a waiver of the right to enforce such terms, conditions, or policies. Advertising and commercial solicitations do not include messaging that: (a) facilitates, completes, or confirms a commercial transaction where the recipient of such message has previously agreed to enter into with the sender of such message; or (b) provides account information, service or product information, warranty information, product recall information, or safety or security information with respect to a commercial product or service used or purchased by the recipient of such message.

Countries included in the International Long Distance service include:





Canada (excluding Northwest Territories)



Dominican Republic (includes landline calling and messaging only)




Hong Kong















South Africa